Customer Service Skills

In this workshop we will cover;
  • The phrases that really annoy your customer
  • Challenging and changing attitudes
  • Dealing with challenging customers/situations
  • Using Empathy to deliver better customer Service
  • Promoting good practice in Customer Service
  • Creating a win-win for both parties
"It is only as we develop others that we permanently succeed"

Harvey S. Firestone
© Lewis-Reid  Learning and Development Consultant 2020